How To Contact Amazon Customer Service Via Email

Amazon has grown to become the biggest e-commerce retailer in the world. According to statista.com, 206 million people shop on Amazon every calendar month. The wide range of products, competitive prices, and convenience are some of the factors that make Amazon a go-to online shopping platform.

Number of Amazon reviews – vii.8k

Amazon rating*- 2.2⭐⭐

Claimed losses - $5.1M

Successful calls – xv%/40K

In the recent past, there accept been numerous complaints regarding the Amazon client service on PissedConsumer. This article explores the best and easiest ways to contact their client service. It besides addresses the following elevation consumer questions to Amazon:

Is Amazon client service good?
How to contact them by phone?
Can I contact their customer service via social networks?
How to contact seller on Amazon?
Is there a help folio to contact?

1. Is Amazon Customer Service Practiced?

Amazon positions itself as a client-axial e-commerce platform that is committed to operational excellence, invention, and long-term thinking. While many customers have had a great experience shopping and selling on the platform, others take reported their thwarting with the Amazon client service.

Co-ordinate to PissedConsumer.com reviews, the top Amazon support complaints are in regards to:

Difficulty getting through to the Amazon support.
Rude commitment staff.
Being put on agree for extended periods when customers contact Amazon via phone.
Mishandling of products by Amazon delivery men.
Items that are out-of-stock being listed as available.

Other common Amazon complaints include:

Poor quality or defective products.
Being overcharged especially on the Amazon prime membership.
Wrongful billing on orders.
Delivery of the wrong items.
Unexplained change in delivery dates.
Difficulty returning items and getting refunds.

These complaints seem to come upwardly across the various visitor portals, including Amazon.com, Amazon India, and Amazon United kingdom. For instance, in an Amazon review on PissedConsumer, the customer complained that the company was delivering refurbished goods that were defective and positioning them as new products. On v occasions, the customer received defective vacuum cleaners until she decided that was enough and asked for a refund.

While Amazon refunded her, she expressed her disappointment in the company for selling low-quality products to customers online.

5 times and two different sellers (two different brands) delivered defective/broken machine. Amazon republic of india runs a scam of selling products that are not genuine to consumers online

That said, Amazon ratings vary beyond dissimilar review platforms. On Pissed Consumer, the rating is ii.2 stars, Glass Door gives information technology 3.9 stars, and the bulk of Amazon reviews on BBB have a i-star rating.

2. How to Contact Amazon by Phone?

As evidenced in numerous reviews on PissedConsumer, customers would similar to know how to call Amazon. The challenge that almost people experience is finding the right Amazon phone number to call or being put on hold for besides long. Yet, some issues are easier resolved by talking to a real person.

In that location are different customer service numbers depending on your location and issue at hand every bit follows:

Amazon toll-free number: (866) 216 -1075
For legal issues: (206) 266 – 4064
For payment issues: (866) 216 -1075

To find out the accurate Amazon phone number to telephone call, visit the visitor's help center, scroll downwards on the page, and click on "Contact Us".

Amazon contact us

Select a category under which your issue falls. You volition be prompted to provide more than details about the issue by choosing fifty-fifty more categories from the driblet-downwardly menus. Scroll down to the "talk to someone" segment and click on "telephone".

Provide your state and phone number. If your state is on their drib-down list, y'all might be asked to specify your number for an Amazon customer service representative to call you. Otherwise, the company volition provide you with a telephone number to call.

Before you lot contact Amazon customer support, ensure to have all the information near your account at manus including your full proper name, address, credit card data, and details about your last purchase. In addition, the Amazon customer care representative will send a verification lawmaking to your telephone at the starting time of the call and you will be required to confirm the code.

Most international companies are quick to respond to their customers via social media pages. That is the example for Amazon. The customer service representatives tin be reached through the various social media pages including @Amazonhelp on Twitter or directly messaging on them on the Amazon Facebook and Instagram pages.

The Amazon customer service chats on Twitter reveal that on this social media platform customers go responses promptly. So, if you don't know how to call Amazon, you can either tweet or direct message the client service representatives on their folio. If the issue involves providing your personal information, information technology is best to directly message the Amazon Assistance Twitter folio to avoid exposing your data to scammers.

Equally for Facebook, it is not clear whether Amazon customer care responds promptly since you can merely direct message them. The other option for contacting the Amazon support is to send them an email. The main Amazon customer service e-mail address is: ecr-replies@amazon.com.

According to some Amazon reviews on PissedConsumer, customers indicated that they didn't get a response to their e-mail. Hence one of the most Amazon FAQs is "which is the all-time Amazon e-mail accost to write to?" One reviewer indicated that they got a prompt response when they reached out to Amazon via the jeff@amazon.com e-mail accost.

If y'all are looking for immediate assistance on your issue, it is best to contact Amazon via phone or achieve out via the @AmazonHelp Twitter page.

4. How to Contact Seller on Amazon?

Customers often wonder how to phone call Amazon seller. Whether you desire to ask almost a product, to change your guild, or to provide feedback, there are three main ways to contact a seller on Amazon.

Through the "sold by…" link

Amazon provides the name of the seller nether the product description. If you click on the "sold by…" link, information technology volition offer you an selection to enquire a question. Y'all volition be probed about whether you are enquiring about a product you have already ordered or otherwise. Then, you will choose a subject category and provide details nigh your question or issue.

When contacting a seller using this method, your question or message goes straight to Amazon, and then the company forwards it to the seller. Amazon does not reveal your personal information to the seller. It takes up to 3 business days for the seller to respond.

Through your gild folio.

Yous tin seek assistance from the seller for products already ordered through the "your orders" page. To do so, login to your business relationship and get to "your orders" page. Click on the order that you would similar to contact its seller. On the right side, you volition be presented with several options including a "trouble with order" or "get help with social club". Click on it and follow the prompts to provide details almost your event.

Through the Amazon review

If you already received your order and you lot would like to give the seller feedback, you lot can practice then past writing a review and rating the product.

With that said, some Amazon complaints point that customers did not get a response or their issue resolved by the seller. In such a instance, it is best to contact Amazon support directly. To speak to a customer service representative, call the appropriate Amazon phone number.

five. Is There an Amazon Help Page to Contact?

The Amazon "Contact us" page is the starting indicate for contacting the their customer service. On the page, yous are provided with 7 categories to choose from including:

A delivery, social club, or return;
Prime Membership;
Payment, charges, or gift cards;
Login, address, or phone;
Device – FireTablet, FireTV, Echo etc.;
Digital Content – Kindle Books, Music etc.;
Something else.

One time you choose the category y'all need assist with, y'all will be prompted to provide further details about the effect by selecting from the provided drib-down carte. Amazon then provides you with relevant information in regards to the issue and some means you can resolve the affair. They then continue to offer you lot an option to talk to someone either by email, phone, or chat.

Amazon Help page

If y'all click on the email option, you will be provided with a window where you tin specify details about the issue. In one case you send the e-mail, you should get a response within 12 hours.

If you select the Amazon Live conversation option, you will exist led to a live chat folio where a customer service representative will be available for you to chat with. For the phone option, you will either be provided with a phone number to call or you will be asked to provide your telephone number for a company representative to give you a telephone call.

Finally, the visitor has a comprehensive help centre that contains articles on most common client issues and answers to the tiptop Amazon FAQs.

Some customers detect the process of contacting a customer service representative too complicated. Amazon complaints indicate that you have to go through numerous steps earlier being able to get in affect with a real person.

Amazon offers various means to go far impact with their customer service team, including email, phone, alive chat, and social media pages. Too, the help centre provides comprehensive data on the most mutual customer issues and Amazon FAQs. With that said, customers have reported experiencing difficulty in speaking to a real person both on the phone and alive conversation.

How has your experience with the Amazon customer service been? Yous are welcome to share your experience past leaving a review about Amazon past clicking the push below.

*The visitor ratings on the PissedConsumer website are calculated using a mathematical algorithm that evaluates the information in the company'due south contour. The algorithm parameters are: users' rating, the number of resolved issues, the number of company responses and more. The PissedConsumer algorithm is also subject area to alter in the future.